A: Invoices can be accessed by logging into the Account Settings and clicking on the Billing History & Account Statement link within the Punchey application. If you would like some help, a member of our Accounts Receivable team can help walk you through it. Give them a call at +1 855 PUNCHEY
A: Any outstanding balances can be seen in the Account Settings, Billing HIstory section accessed through your Punchey application.
A: Credit/debit cards can be updated by accessing the Account Settings within your Punchey application or by contacting the Punchey Accounts Receivable team at +1 855 PUNCHEY, or by email at firstname.lastname@example.org.
A: We do not change billing dates.
A: No. Punchey requires each payment to be charged to one card only.
A: No, we do not accept checks for payment. We do however accept electronic checks via ACH.
A: Due to the nature of a subscription business, we do not place accounts on hold.
A: By downgrading the edition you currently use or disabling additional services (such as additional user seats), your monthly bill may decrease. Please contact the support team at +1 855 PUNCHEY This option may not be available to you if you have committed to a higher level of service (via an annual contract as an example).
A: Please contact Customer Support to request an ownership change at +1 855 PUNCHEY.
A: There are four common reasons this could happen.
If you feel you are being charged in error, please contact Support and we will be happy to look into it for you.
A: Most likely it is for a service such as voice or payment gateway, email overages, list size overages or other one-time services. You can review all invoices in the Account Settings within your Punchey application.
A: Punchey does not bill based on usage. As a subscription-based product, it works much like a gym membership where you get charged whether or not you go. Punchey provides you the ability to log in to an amazing automated system to help you build your business. Whether you choose to actually log in and use the system is up to you.
A: Cancellation of your subscription does not dismiss outstanding balances or charges you had agreed to before cancelling. Please reach out to the cancellation team with questions about balances upon cancellation. To make a one-time payment after cancellation, please reach out to the Accounts Receivable team.
Please contact us for any other questions or concerns about our billing policy at email@example.com.
Use the info below to call or chat with us now. You can also fill out the form below to schedule a one-on-one demo during a time that works for you.