Usage of Punchey products and services constitutes customer's acceptance of Punchey's billing policy, and all customers must comply with this billing policy.
Special note regarding signed contracts: If you entered into a signed contract for your services, such as an annual contract, please review your contract for specific terms relating to your obligations in addition this billing policy. In the event the terms of your signed contract conflict with these terms, the signed contract will prevail.
In the event of cancellation, Punchey will not prorate any portion of unused Service fees, and amounts due to Punchey must be paid in full.
In the event Punchey collects fees for any third party products and/or services, including but not limited to advertising, live chat or telephony usage, the fees are non-refundable.
Punchey accepts payments via credit/debit card or ACH account. Punchey currently accepts American Express, MasterCard, Discover and VISA credit/debit cards.
Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the Punchey subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. Punchey will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.
Creating a Cancellation request: A request to cancel a Punchey application must be initiated at least 10 days prior to the next invoice date. Any request to cancel an Punchey application must be made by completing Punchey’s Termination of Service form and emailed to email@example.com for processing. A copy of this form can be found here: Termination of Service Form
Simply canceling the credit/debit card with an Punchey account does not cancel the account. Punchey will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you speak with an Punchey representative or submit an online ticket with the cancellation form if you wish to initiate cancelation of your Punchey account. Likewise, returning an ACH payment does not cancel the account.
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, such as payments for Punchey Services, charged installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.
Each Punchey customer agrees to provide Punchey 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Punchey receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Punchey has been given a chance to resolve the issue, Punchey has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Punchey, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Punchey retains the right to collect on any Services or fees that are due. Punchey may submit any disputed amounts to a collection agency. Once a chargeback has been received, Punchey has the right to suspend the account until the matter is resolved.
Subscription and Service fees, including but not limited to those related to the Software Service, are nonrefundable and will not be prorated at any time.
For answers to frequently asked questions, please see Billing Policies FAQ
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