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  3. How to port your number to our telecom system and use it as your Smart Number.

How to port your number to our telecom system and use it as your Smart Number.

Process to Transfer Your Number

Send the following information to us at support@punchey.com

  • The authorized user or owner’s first and last name.
  • The corresponding service address. This must be an actual physical address. PO Boxes are not valid addresses.
  • A Letter of Authorization (LOA) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier. (see attached)
  • A scanned (or electronic) copy of the most recent phone bill, within the last 30 days, that includes the account, owner/authorized user name, and address information for all the numbers you’d like to port.

What happens next?

Your request is submitted to your “soon-to-be former” carrier as a port request. During this time, do not close your account with your carrier and keep your number active. (You’ll likely still keep 1 line at your existing carrier as your Destination Number).

And Finally…

After the transfer is approved, we will reach out and sent a Porting Date. Once your date has passed and you’ve verified the number has transferred to your Smart Number account, you can begin using your number.

Updated on June 14, 2019

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