Process to Transfer Your Number
Send the following information to us at email@example.com
- The authorized user or owner’s first and last name.
- The corresponding service address. This must be an actual physical address. PO Boxes are not valid addresses.
- A Letter of Authorization (LOA) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier. (see attached)
- A scanned (or electronic) copy of the most recent phone bill, within the last 30 days, that includes the account, owner/authorized user name, and address information for all the numbers you’d like to port.
What happens next?
Your request is submitted to your “soon-to-be former” carrier as a port request. During this time, do not close your account with your carrier and keep your number active. (You’ll likely still keep 1 line at your existing carrier as your Destination Number).
After the transfer is approved, we will reach out and sent a Porting Date. Once your date has passed and you’ve verified the number has transferred to your Smart Number account, you can begin using your number.