Your Smart Number is your publicly facing number that customers see, call and text. That number, you can think of as an external number that the outside world sees.
Your Destination # however, is the internal number the outside world doesn’t see. This is the actual phone (cell or landline) that we route your Smart Number calls to. So you’ll be answer calls on that phone.
Your smart # can even route to an intermediary number known as a PBX that prompts users to press 1 for Sales, 2 for customer service etc. And those calls are daisy chained down to subsequent destination numbers.
To set or change your destination Number for inbound calls see here: https://live.punchey.com/company/call_tracking_setup
Other Helpful Links:
How to make outbound calls from your Smart Number?
How to send texts from your Smart Number?
Smart Number Setup Video (Below):