Client Success Management

When your clients are successful so are you!

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Specifically:

• Build rapport and credibility to activate and drive account success
• Convert new SaaS accounts to merchant processing clients
• Manage and optimize client onboarding to ensure efficient handoff from Sales to Account Management and create a long lasting recurring relationship
• Preempt and avoid client defection

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In this role you will also help shape product roadmap, identify technical issues and up-sell clients where possible. Develop processes and procedures to successfully manage workflows and customer onboarding and site setup.

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To be successful you will need experience and have demonstrated success in the following:

• Project management tools
• Customer service & people skills
• Microsoft Excel or Google Sheets
• Technical proficiency & troubleshooting skills

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Language

English

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Additional Job Details

• This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous, People-oriented -- enjoys interacting with people and working on group projects, Detail-oriented -- would rather focus on the details of work than the bigger picture, Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Company's website: www.punchey.com