Open vacancy

Client Success Coordinator

Milford, CT

ROLE DETAILS:

Client Success Management - when your clients are successful so are you!

Specifically:

  • Build rapport and credibility to activate and drive account success
  • Convert new SaaS accounts to merchant processing clients
  • Manage and optimize client onboarding to ensure efficient handoff from Sales to Account Management and create a long lasting recurring relationship
  • Preempt and avoid client defection

In this role you will also help shape product roadmap, identify technical issues and up-sell clients where possible. Develop processes and procedures to successfully manage workflows and customer onboarding and site setup.

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To be successful you will need experience and have demonstrated success in the following:

  • Project management tools
  • Customer service & people skills
  • Microsoft Excel or Google Sheets
  • Technical proficiency & troubleshooting skills

Applicant Qualifications

You have requested that Indeed ask candidates the following questions:

  • What is the highest level of education you have completed?
  • How many years of Microsoft Office experience do you have?
  • How many years of Project Management experience do you have?
  • Please list 2-3 dates and time ranges that you could do an interview.

Language

English

Additional Job Details

  • This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous, People-oriented -- enjoys interacting with people and working on group projects, Detail-oriented -- would rather focus on the details of work than the bigger picture, Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Company's website: www.punchey.com

Apply Now

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